Candleschflameeu

Return Policy

Service Cancellation

Our book collection management services are customized professional services. Cancellation terms are specified in individual service agreements. Please review your service agreement for specific cancellation policies.

Refund Policy

Refund eligibility depends on the type of service and the stage of completion:

  • Consultation services: Refunds may be available if services have not been provided
  • Completed services: Generally non-refundable once work has been completed
  • Partial completion: Refunds may be prorated based on work completed and materials used

Service Modifications

If you need to modify your service requirements after work has begun, please contact us as soon as possible. Modifications may affect pricing and timeline, and we will discuss these changes with you before proceeding.

Dispute Resolution

If you are not satisfied with our services, please contact us immediately. We are committed to resolving any concerns and will work with you to address issues in a fair and reasonable manner.

Timeframe for Requests

Refund or cancellation requests should be submitted within 30 days of service completion or as specified in your service agreement. Requests submitted after this period will be evaluated on a case-by-case basis.

Non-Refundable Items

The following are generally non-refundable:

  • Services that have been fully completed
  • Custom materials or products ordered specifically for your project
  • Third-party fees or expenses incurred on your behalf
  • Digital cataloging work that has been delivered

Process for Returns or Cancellations

To request a return or cancellation:

  1. Contact us via email or phone to discuss your request
  2. Provide your service agreement number or reference
  3. Explain the reason for your request
  4. We will review your request and respond within 5 business days

Contact Information

For questions about returns or cancellations, please contact us at:

Email: contactus@candleschflameeu.world
Phone: +1 (720) 775-5921
Address: 9604 W Chatfield Ave UNIT E, Littleton, CO 80128, United States